McCandless Truck Center Aurora

McCandless Truck Center is a leading provider of commercial truck, trailer, and bus service and repair across Colorado, Southern Wyoming, and Nevada. As an International Dealer group, we also service all makes and models. Known for its comprehensive and high-quality service offerings, McCandless operates multiple service centers strategically located along major highways to ensure quick and efficient support. We factory train all of our employees to ensure the most accurate and time-efficient repairs.

What We Offer:

• Health Insurance - 80% of employee premiums are company paid!
• Free Dental & Vision insurance for employees!
• Life Insurance Policy
• 401(k) plan with company match
• PTO and Vacation Days
• Training
• Fantastic Culture and Work Environment

SUMMARY

Service Advisor acts as the liaison between customers and the service department in a truck dealership or repair facility. Their primary responsibility is to ensure a smooth and efficient service experience for customers while supporting the service team in managing workflow and communication.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

• Customer Interaction: Greet customers, listen to their concerns, and gather vehicle information.
• Service Coordination: Schedule service appointments, create repair orders, and assign jobs to technicians based on skill and availability.
• Communication: Provide clear estimates for cost and time, update customers on repair progress, and explain completed work.
• Administrative Duties: Identify warranty claims, third-party billing, and maintain accurate service records.
• Technical Support: Assist shop foreman and technicians with job clarification and ensure quality control during repairs.
• Customer Satisfaction: Resolve complaints professionally and ensure a high level of service quality and customer care.

Maintains high customer satisfaction standards.

Maintains a professional appearance.

Keeps work area clean and organized at all times

SUPERVISORY RESPONSIBILITIES

Fill in as weekend foreman, this will be a schedule rotation with all of the service advisors.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

•  Need a minimum of 1 year experience in the Service Advisory role

LANGUAGE SKILLS

•  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Bilingual a plus

MATHEMATICAL SKILLS

•  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

•  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Automotive Service Excellence (ASE) Certifications – Preferred but not required.

Manufacturer Training – Preferred but not required

Valid Driver's License – Required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; use hands to finger, handle, or feel; and climb or balance

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job; the employee is occasionally exposed to:

• Wet and/or humid conditions
• Moving mechanical parts
• Fumes or airborne particles
• Toxic or caustic chemicals
• Outdoor weather conditions
• Extreme heat
• Risk of electrical shock
• Vibration

The noise level in the work environment is moderate

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